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Hong Kong flag carrier Cathay Pacific Airways will shorten its boarding gate closure times by five minutes to help ensure on-time departures.
The airline said on Thursday that, from June 1, boarding gates at Hong Kong International Airport would close 15 minutes before departure. The boarding time will also be brought forward by five minutes.
Cathay explained late-arriving or no-show passengers were a key cause of delays, as safety regulations required removing their checked baggage from the aircraft hold before departure.
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It added that the changes aligned with international best practices and reflected customer feedback prioritising punctuality. The adjustments are intended to give passengers more time to settle in before departure.
“We encourage all customers to pay attention to the boarding time printed on their boarding pass,” it said. “Arriving at the gate on time and prepared will ensure a smooth boarding process, timely departure and a better journey for everyone on board.”
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